Privacy Policy

We care about your privacy and your personal data. We think it's important that you know about what information we store, what we use it for and how we protect it.

If you would like to know more about the specific information we hold for you, please contact us. If you find any of this information to be incorrect or out-of-date, we will happily update or delete the information at your request. You can also update much of the information by logging in and editing your account.

We are registered with the Information Commissioner's Office as a data processor (Registration number: ZA085648).

Account Information

When you create an Echoleft account, we ask for personal information including your name, email address and ask you to choose a password.

We use that information to allow you to log in to your account. We use your email address to send you notifications about your activites in Echoleft, for example we send details of memorials you create.

This information is not shared with any third parties. Your passwords are encrypted (for those asking, they are hashed and salted).

Donations

When donating to a charity using Echoleft, you are asked for your personal information including name, address and payment card information.

Our donations are processed by Stripe, a leading payment provider. Stripe has been audited by a PCI-certified auditor, and has in turn been certified as a PCI Level 1 Service Provider, the most stringent level of certification available. You can confirm their certification in Visa's registry of service providers.

We do not store your credit card details on our servers. We are sent a secure ‘token’ by Stripe, which we use to make the donation.

Your donation is sent to the charity, we never receive your donation, not even to hold or transfer it. The transaction is between you and the charity.

In some cases, Echoleft may receive a fee for processing the donation, this will be made clear to you during the donation. This fee is agreed with the charity and allows us to continue to provide a service for them, we strive to keep them as low as we can.

During a donation, you are offered the choice to have your payment details stored to make donating easier in the future. Again, we do not store your card details, we store a ‘token’ provided by Stripe.

During a donation, you are offered the choice to share your details with the charity. Each charity must provide a clear privacy policy before accepting donations via Echoleft and your data will be governed by their privacy policy.

Third Party Software

We use third-party software to develop and maintain Echoleft. This includes hosting providers, development tools and data storage facilites.

We strive to choose the best third-party providers and check that their privacy and security policies match our own, and value your data in the same way.

We also use third-party Analytics software to help us track usage of Echoleft. All data sent to the analytics package is anonymous, no personally identifiable information is sent.

Data Security

We treat all your personal information as confidential. The personal information we store is held securely in accordance with our internal security policy and the law.

All traffic to echoleft.com is encrypted using SSL.

Cookies

We use cookies to store information about your session, for example we use cookies to help us know whether you are logged in. No personally identifiable information is stored in these cookies. The contents of cookies are encrypted.

You can find out what cookies we store, and what they do, on our cookies page.

Changes to this privacy policy.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.